Returns & Exchanges
See below for information about our return and exchange options.
Free shipping on orders $60+ within Australia
- Flat rate fee of $8.95 for all orders under $60
- Free returns on orders of $99 or more
Free shipping on orders $99+ within New Zealand
- Flat rate fee of $12.95 for all orders under $99
The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible. The delivery timeframe is within 3-7 working days of the date the order is placed. There may be certain times where we have a large influx of orders that can affect the shipping timeframe.
We currently ship to all Australian addresses including Regional Areas, PO Boxes, Private Parcel Lockers and Australian Armed Forces addresses. In some cases outlying or regional areas can take up to 7-10 days to deliver, please refer to your local Australia post terms and conditions for more information.
All orders ship via a third party called Shippit which use a selection of couriers based on your locations. Some of the couriers include Amarex, Couriers Please, Australia Post, DHl, StraTrack and TNT.
All items purchased from our online store can be returned for a full refund with 30 days of the receipt of goods.
Orders $99 or over will receive a free return label.
Orders $99 and under will need to be returned using your own preferred shipping method.
To simplify our return process, we no longer offer exchanges on items purchased online, we only provide a full refund on the item(s) being returned. You can then re-order the correct item or size online as you wish at anytime. Please note the original shipping costs are non-refundable, unless we have made an error or incorrect delivery.
All items must be in new and re-sellable condition with all tags included. When packaging the items for a return please make sure they in a safe and protected satchel to avoid damaged upon delivery. If the instructions are not followed you could have your return denied and item(s) sent back to you.
Once the return is received by our team please allow 3-5 days for the refund to processed.
If the item is faulty or different from described by the website - we'll happily provide a full refund and all other shipping or handling costs incurred.
Change of mind
FULL PRICE PURCHASES: We are happy to exchange, issue a credit note or refund, to the same value purchased as long as the below Terms and Conditions are satisfied:
- Goods are in original condition, unwashed, unworn and with original tags and packaging;
- Goods are in a re-saleable condition;
- Proof of purchase must be provided;
- Goods are returned within 14 days of purchase
NO REFUNDS ON SALE/PROMOTION ITEMS: We are happy to exchange or issue a credit note for these items as long as the above Terms and Conditions are satisfied.
REFUNDS: All refunds are made to the same method of payment used to purchase the goods and for the same value they were purchased. The refund amount will be deducted from a Club Member spend.
GIFTS: No refunds can be provided for GIFTS. Gifts can be exchanged or issued with a credit note when accompanied with a Gift Exchange Card and/or Gift Receipt.
How to lodge a returnIf your order was $99 or more
Please use the return request button below to request a label from our customer service team, making sure to include your order ID and contact information.
If your order was under $99
Please send the items back using the address below, making sure to include your packing slip or note with your order ID and contact information. The cost of return postage must be paid by the customer.
Carter's | OshKosh Australia
Locked Bag 5555
Kingsgrove, NSW 2208