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Customer Service
CONTACT US
Head Office
18 Forrester Street
Kingsgrove, NSW 2208
Web Customer Service & Inquiries
P (02) 9502-6300
customerservice@oshkosh.com.au
Monday - Friday 9am - 4pm
For online ordering and technical assistance please follow the link below.
SHIPPING
The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.
- Free Shipping for orders of $60 or more.
- Free Returns for Silver and Gold Club Members on orders of $60 or more. Find out More
- $8.95 flat rate shipping for orders of $60 or less.
- The delivery time-frame is within 3-5 working days of the order date, excluding outlying areas.
International shipping is not currently available due to license restrictions.
For international orders please visit Carters.com
RETURNS / EXCHANGES
All items purchased from our online store within 30 days of receiving the goods may only be returned for a full refund. We no longer offer exchanges for change of mind or sizing, we only provide a full refund.
Once the item is received by our team we'll process a full refund and ask for you to re-order the correct item online. Free shipping on replacement items will only apply to orders over $60.
We offer an exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt. We are not required to provide a refund or replacement for change of mind returns.
No exchanges for sale items for change of mind. If the item is faulty or different from described by staff - we'll happily provide a full refund.
PAYMENT INFO
We accept all major credit cards for use in stores and online. We also offer Paypal for orders.
We now accept Afterpay in-store and online, for more information please click here.
We currently use rapid SSL security to protect all of our valued customer and payment information.
Warranty Claims
