For a limited time save 20% Off all full priced Carter's | OshKosh. Discount applied at checkout, no voucher code necessary. In-store and Online offer, some styles not available in-store.

Customer Service


Carter's | OshKosh B'gosh Australia
Head Office
18 Forrester Street
Kingsgrove, NSW 2208
Web Customer Service & Inquiries
P (02) 9502-6300
Monday - Friday 9am - 4pm

For online ordering and technical assistance please follow the link below.




The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.

  • Free Shipping for orders of $60 or more.
  • Free Returns for Silver and Gold Club Members on orders of $60 or more. Find out More
  • $8.95 flat rate shipping for orders of $60 or less.
  • The delivery time-frame is within 3-5 working days of the order date, excluding outlying areas.

International shipping is not currently available due to license restrictions.

For international orders please visit



All items purchased from our online store within 30 days of receiving the goods may only be returned for a full refund. We no longer offer exchanges for change of mind or sizing, we only provide a full refund.

Once the item is received by our team we'll process a full refund and ask for you to re-order the correct item online. Free shipping on replacement items will only apply to orders over $60.

We currently only allow online purchases to be returned via mail, NO in-store returns for online purchases will be accepted.

We offer an exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt. We are not required to provide a refund or replacement for change of mind returns.

No exchanges for sale items for change of mind. If the item is faulty or different from described by staff - we'll happily provide a full refund.



We accept all major credit cards for use in stores and online. We also offer Paypal for orders.

We now accept Afterpay in-store and online, for more information please click here.

We currently use rapid SSL security to protect all of our valued customer and payment information.

Warranty Claims

Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. All our items that are sold through and stores are covered under a full valid Australia warranty. If you have a product with a quality or manufacturing defect please contact us directly at +61 02 9502 6300 Monday-Firday 9am - 4PM EST to make arrangements to return the item.