My Bag 0
Customer Service
CONTACT US
Head Office
18 Forrester Street
Kingsgrove, NSW 2208 Customer Service
P (02) 9502-6300
customerservice@oshkosh.com.au
Monday - Friday | 9am - 4pm EST
For online ordering and technical assistance please follow the link below.
Contact UsSHIPPING / DELIVERY
The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible. There may be times of a large influx of orders that the below shipping timeline can be delayed.
The delivery time-frame is within 2-5 working days of the date the order is placed. Outlying or regional areas can take up to 7 days to deliver.
All orders ship via Australia Post e-parcel and require a signature upon arrival, packages will not be left at the residence.
- Free Shipping on all orders of $60 or more.
- Free Shipping for orders of $60 or more.
- $8.95 flat rate shipping for orders of $60 or less.
- Free Returns* for Silver and Gold Club Members on orders of $60 or more. *Conditions apply. Learn More >
Contact Free Delivery
Australia Post is limiting contact and reducing distancing as much as possible. Signatures will not be required on all deliveries and will be signed on the customers behalf if available to receive the parcel. If you're not available to receive the package, Australia Post will return the package to the nearest post office where additional precautions are being taken to ensure a contact free experience.
International shipping is not currently available due to license restrictions. For international orders please visit Carters.com or OshKosh.com
RETURNS / EXCHANGES
All items purchased from our online store are returned for a full refund. We no longer offer exchanges on items, we only provide a full refund. To qualify for a full refund the you must lodge the return within 30 days of the receipt of the goods. All items must be in new and re-sellable condition with all tags included.
Once the item(s) or order is received by our team we'll process a full refund within 3-5 days. You can then re-order the correct item or size online as you wish at anytime.
Free returns will only apply to orders that are over the applicable shipping threshold and you are Gold or Silver Club Member. Please note that free return labels are only provided once per order.
If the item is faulty or different from described by the website - we'll happily provide a full refund and all other shipping or handling costs incurred.
FULL PRICE PURCHASES: We are happy to exchange, issue a credit note or refund, to the same value purchased as long as the below
Terms and Conditions are satisfied:- Goods are in original condition, unwashed, unworn and with original tags and packaging;
- Goods are in a re-saleable condition;
- Proof of purchase must be provided;
- Goods are returned within 14 days of purchase
NO REFUNDS ON SALE/PROMOTION ITEMS: We are happy to exchange or issue a credit note for these items as long as the above Terms and Conditions are satisfied.
REFUNDS: All refunds are made to the same method of payment used to purchase the goods and for the same value they were purchased.
GIFTS: No refunds can be provided for GIFTS. Gifts can be exchanged or issued with a credit note when accompanied with a Gift Exchange Card and/or Gift Receipt.
PAYMENT INFO
You can place your online order using any of the following options:
We currently use rapid SSL security to protect all of our valued customer and payment information.
- Paypal and Paypal Cedit Cards
- Visa
- Mastercard
- AMEX
- We now accept Afterpay in-store and online, for more information learn more.
Warranty Claims
Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. All our items that are sold through Oshkosh.com.au and stores are covered under a full valid Australia warranty.
If you have a product with a quality or manufacturing defect please contact us directly at to make arrangements to return the item.
For a warranty claim to be approved we must receive the entire clothing set, not just the faulty item.
