SPRING IS HERE - 20% OFF | details SPRING IS HERE - 20% OFF Full Price | learn more
For a limited time save 20% Off all full priced Carter's | OshKosh. Discount applied at checkout, no voucher code necessary. In-store and Online offer, some styles not available in-store.

Customer Service

CONTACT US

Carter's | OshKosh B'gosh Australia
Head Office
18 Forrester Street
Kingsgrove, NSW 2208
Web Customer Service & Inquiries
P (02) 9502-6300
customerservice@oshkosh.com.au
Monday - Friday 9am - 4pm

For online ordering and technical assistance please follow the link below.

 

SHIPPING

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The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.

  • Free Shipping for orders of $60 or more.
  • Free Returns for Silver and Gold Club Members on orders of $60 or more. Find out More
  • $8.95 flat rate shipping for orders of $60 or less.
  • The delivery time-frame is within 3-5 working days of the order date, excluding outlying areas.

International shipping is not currently available due to license restrictions.

For international orders please visit Carters.com

RETURNS / EXCHANGES

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Online Purchases

All items purchased from our online store within 30 days of receiving the goods may only be returned for a full refund. We no longer offer exchanges for change of mind or sizing, we only provide a full refund.

Once the item is received by our team we'll process a full refund and ask for you to re-order the correct item online. Free shipping on replacement items will only apply to orders over $60.

We currently only allow online purchases to be returned via mail, NO in-store returns for online purchases will be accepted.
In-store Purchases

We offer an exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt. We are not required to provide a refund or replacement for change of mind returns.

No exchanges for sale items for change of mind. If the item is faulty or different from described by staff - we'll happily provide a full refund.

PAYMENT INFO

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We accept all major credit cards for use in stores and online. We also offer Paypal for orders.

We now accept Afterpay in-store and online, for more information please click here.

We currently use rapid SSL security to protect all of our valued customer and payment information.

Warranty Claims

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Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. All our items that are sold through Oshkosh.com.au and stores are covered under a full valid Australia warranty. If you have a product with a quality or manufacturing defect please contact us directly at +61 02 9502 6300 Monday-Firday 9am - 4PM EST to make arrangements to return the item.

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