20% OFF OshKosh + 25% OFF Carter's | details Save 20% OFF OshKosh + Save 25% OFF Carter's | learn more
Save 20% Off full priced OshKosh products and 25% OFF full priced Carter's products. Discount applied at checkout, no voucher code necessary. Offer valid in-store and online. Some styles not available in-store.

Customer Service

CONTACT US

Carter's | OshKosh B'gosh Australia
Head Office
18 Forrester Street
Kingsgrove, NSW 2208
Customer Service
P (02) 9502-6300
customerservice@oshkosh.com.au
Monday - Friday | 9am - 4pm EST

For online ordering and technical assistance please follow the link below.

Contact Us
 

DELIVERY

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The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.

Holiday Shipping Cut Off Window

  • Metro Areas: Order by 18th December
  • Regional East Coast: Order by 17th December
  • Perth, VIC, Tas: Order by 17th December
  • WA, QLD, NT, SA(country): Order by 16th December
 
  • Free Shipping for orders of $60 or more.
  • Free Returns for Silver and Gold Club Members on orders of $60 or more. Find out More
  • $8.95 flat rate shipping for orders of $60 or less.
  • The delivery time-frame is within 3-5 working days of the order date, excluding outlying areas.

International shipping is not currently available due to license restrictions.

For international orders please visit Carters.com

RETURNS / EXCHANGES

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Online Purchases

All items purchased from our online store may only be returned for a full refund. We no longer offer exchanges, we only provide a full refund. To qualify for a full refund the you must be lodged the return within 30 days of the receipt of the goods. All items must be in new and re-sellable condition with all tags.

Once the item(s) is received by our team we'll process a full refund and you may re-order the correct item or size online as you wish. Free return shipping on replacement items will only apply to orders that qualify or that are over the free shipping threshold during the re-order time.

If the item is faulty or different from described by the website - we'll happily provide a full refund a and other shipping or handling costs.

We currently only allow online purchases to be returned via mail using our online system. You cannot return for online purchases in-store.
In-store Purchases

We offer a full refund, exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt.

If the item is faulty or different from described by staff - we'll happily provide a full refund.

PAYMENT INFO

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We accept all major credit cards for use in stores and online. We also offer Paypal for orders.

We now accept Afterpay in-store and online, for more information please click here.

We currently use rapid SSL security to protect all of our valued customer and payment information.

Warranty Claims

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Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. All our items that are sold through Oshkosh.com.au and stores are covered under a full valid Australia warranty.

 

If you have a product with a quality or manufacturing defect please contact us directly at to make arrangements to return the item.

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