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Customer Service
CONTACT US
Head Office
18 Forrester Street
Kingsgrove, NSW 2208 Customer Service
P (02) 9502-6300
customerservice@oshkosh.com.au
Monday - Friday | 9am - 4pm EST
For online ordering and technical assistance please follow the link below.
Contact UsSHIPPING / DELIVERY
The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.
The delivery time-frame is within 2-5 working days of the date the order is placed. Outlying or regional areas can take up to 7 days to deliver. All orders ship via Australia Post e-parcel and require a signature upon arrival, packages will not be left at the residence.
- Free Shipping on all orders of $60 or more.
- Free Shipping for orders of $60 or more.
- $8.95 flat rate shipping for orders of $60 or less.
- Free Returns for Silver and Gold Club Members on orders of $60 or more. Learn More > conditions apply.
International shipping is not currently available due to license restrictions. For international orders please visit Carters.com or OshKosh.com
RETURNS / EXCHANGES
All items purchased from our online store may only be returned for a full refund. We no longer offer exchanges on items, we only provide a full refund. To qualify for a full refund the you must lodge the return within 30 days of the receipt of the goods. All items must be in new and re-sellable condition with all tags.
Once the item(s) is received by our team we'll process a full refund and you may re-order the correct item or size online as you wish. Free return shipping on replacement items will only apply to orders that are over the free shipping threshold during the re-order time, unless you are Gold or Silver Club Member. Please note that free return labels are only provided once per order.
If the item is faulty or different from described by the website - we'll happily provide a full refund and other shipping or handling costs incurred.
We offer a full refund, exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt and be new and sellable condition with all sales tags.
If the item is faulty or different from described by staff - we'll happily provide a full refund.
PAYMENT INFO
We accept all major credit cards for use in stores and online. We also offer Paypal for orders.
We now accept Afterpay in-store and online, for more information please click here.
We currently use rapid SSL security to protect all of our valued customer and payment information.
Warranty Claims
Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. All our items that are sold through Oshkosh.com.au and stores are covered under a full valid Australia warranty.
If you have a product with a quality or manufacturing defect please contact us directly at to make arrangements to return the item.
For a warranty claim to be approved we must receive the entire clothing set, not just the faulty item.
