Frequently Asked Questions

Orders

Of course! While we love chatting to our customers, we encourage placing your orders online to ensure all details have been entered correctly and the items are delivered as ordered. If you prefer to speak with us, please call our Customer Service team at 02 9502 6200. However, please note that purchases made over the phone will not earn loyalty rewards if purchasing with a Club Membership.

We currently do not allow "Click and Collect" at this time. All orders purchased online are only available for delivery to a valid Australian address.

While some vouchers and discounts are automatically applied. We may at times provide vouchers codes that only valid for a limited time or one time use. Please send us an email to confirm the detail of the voucher code and whether it may not apply to you.

All purchases through Oshkosh.com.au will need to be processed online. If you're difficulty placing an order we can process it over the phone.

Delivery

All our orders are delivered using Australia Post E-parcel.

The delivery address for an order must be a valid residential address. Unfortunately, the delivery address cannot be amended once the order has been paid for. In the event that the wrong address is indicated in the order, and the package is delivered, OshKosh will not be liable for any replacement or refund if missing. We may charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

You may track the status of your package anytime with Australia Post using the tracking number provided via email. You may contact Australia Post if you feel the package hasn't arrived in the given window from dispatch as it may be waiting at the post office.

All orders and package require a signature on delivery. Australia Post will leave a card to either pick it up at the nearest post office or may be re-delivered.

Returns & Exchanges

We want you to be happy with your purchase so please check your order as soon as you receive it. If you are unhappy with your order please email websales@oshkosh.com.au within 30 days of receipt of your order.

When we receive your email we will email an eParcel Con Note to you. Kindly stick this on your return parcel and mail the parcel back to us. No need for stamps!

Please ensure that all items are returned to us in their original condition.

Account Information

Club Membership

The Carter's | OshKosh Membership Club is a loyalty program that allows you to get rewarded as you spend. As you spend you are promoted through the tiers of Club, Bronze, Silver and Gold. Each tier offers different rewards and vouchers which can be redeemed in-store and/or online.

Spend & Save Vouchers

All customers that have joined our Membership Club are entitled to the spend and save vouchers. These vouchers are based on the total net spend of a customers spend both in-store and online. When a Club Member reaches $100 Total Spend they will receive a $10 voucher for use on thier next transaction of $80 or more. Spend and Save vouchers expire in 30 days from the date of issue and can be combined with other vouchers.

Upgrade Vouchers

All customers that have joined our Membership Club are entitled to upgrade vouchers based on their spend behaviour. These vouchers are issued to customers based on their total spend (all transactions excluding vouchers). When a customer reaches the associated spend tears they will be issued a voucher automatically and loaded on to their account. Upgrade Vouchers expire in 30 days from the date of issue and can be combined with other vouchers on transaction of $80 or more.

Anniversary Vouchers

All customers that have joined our Membership Club are entitled to the Anniversary Vouchers. These vouchers are issued to customers based on the annual date they signed up in-store and what tier status they fall into. Every year this voucher will be issue automatically applied to their account. Anniversary vouchers expire in 15 days from the date of issue and can be combined with other vouchers on transaction of $80 or more.

Once you log into your Carter's | OshKosh Membership account online, you can apply a voucher(s) to your basket during the final stage of the checkout process. You can also view your available rewards from your membership area.

If a voucher was used during a transaction and the order is credited or refunded you will not receive your applied voucher back on your account.

Your Carter's | Oshkosh Membership is valid for a lifetime, we may at our discretion deactivate members if activity on the account has lapsed more than 36 months.

Base - This applies to customers who have joined our membership program in-store or online that have spent less than $100 and entitles them to the spend and save vouchers.

Bronze - Applies to customers who have spent $100 - $199.99 (excluding the purchase of e-Gift Cards, Gift Cards, taxes and/or shipping fees)

Silver - Applies to customers who have spent $200 - $399.99 (excluding the purchase of e-Gift Cards, Gift Cards, taxes and/or shipping fees)

Gold - Applies to customers who have spent $400 or more (excluding the purchase of e-Gift Cards, Gift Cards, taxes and/or shipping fees) which entitles them to exclusive vouchers and offers.

No, you may sign up online and in-store with or without a purchase.

If a voucher was used during a transaction and the order is credited or refunded.

If a voucher was used during a transaction and the order is credited or refunded.

If a voucher was used during a transaction and the order is credited or refunded.

Gift cards and credits are not calculated in the total Nett spend of tier upgrade process, so no rewards will be issues or applied.