Frequently Asked Questions
We currently do not allow "Click and Collect" at this time. All orders purchased online are only available for delivery to a valid Australian address.
While some vouchers and discounts are automatically applied. We may at times provide vouchers codes that only valid for a limited time or one time use. Please send us an email to confirm the detail of the voucher code and whether it may not apply to you.
All purchases through OshKosh.com.au will need to be processed online. If you're having difficulty placing an order, we can help process it for you over the phone by calling 02 9502 6300.
All our orders are delivered using Australia Post E-parcel.
The delivery address for an order must be a valid residential address. Unfortunately, the delivery address cannot be amended once the order has been paid for. In the event that the wrong address is indicated in the order, and the package is delivered, OshKosh will not be liable for any replacement or refund if missing. We may charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
You may track the status of your package anytime with Australia Post using the tracking number provided via email. You may contact Australia Post if you feel the package hasn't arrived in the given window from dispatch as it may be waiting at the post office.
All orders and package require a signature on delivery. Australia Post will leave a card to either pick it up at the nearest post office or may be re-delivered.
All online orders must be processed online. In-store returns for online orders are not currently permitted.
We want you to be happy with your purchase so please check your order as soon as you receive it. If you are unhappy with your order including size, product delivered or any other details, please email firstname.lastname@example.org within 30 days of receipt of your order to start the return process.
If you receive an error using the forget password tool using the instructions above, please email us with your email address, full name and member number if applicable.
The Carter's | OshKosh Membership Club is a loyalty program that allows you to get rewarded as you spend. As you spend you are promoted through the tiers of Club, Bronze, Silver and Gold. Each tier offers different rewards and vouchers which can be redeemed in-store and/or online. Please see our terms and conditions for more information.
Spend & Save Vouchers
All customers that have joined our Membership Club are entitled to the spend and save vouchers. These vouchers are based on the total net spend of a customers spend both in-store and online. When a Club Member reaches $100 Total Spend they will receive a $10 voucher for use on their next transaction of $80 or more. Spend and Save vouchers expire in 30 days from the date and time of issue and can be combined with other vouchers.
All customers that have joined our Membership Club are entitled to upgrade vouchers based on their spend behaviour. These vouchers are issued to customers based on their total spend (all transactions excluding vouchers). When a customer reaches the associated spend tears they will be issued a voucher automatically and loaded on to their account. Upgrade Vouchers expire in 30 days from the date of issue and can be combined with other vouchers on transactions of $80 or more.
All customers that have joined our Membership Club are entitled to the Anniversary Vouchers. These vouchers are issued to customers based on the annual date they signed up and what tier status they fall into. Every year this voucher will be issue automatically applied to their account. Anniversary vouchers expire in 15 days from the date of issue and can be combined with other vouchers on transactions of $80 or more.
If a voucher was used during a transaction and the order is credited or refunded you will not receive your applied voucher back on your account.
Your Carter's | Oshkosh Membership is valid for a lifetime, we may at our discretion deactivate members if activity on the account has lapsed more than 36 months.
This applies to customers who have joined our membership program in-store or online that have spent less than $100 and entitles them to the spend and save vouchers.
Applies to customers who have spent $100 - $199.99 (excluding the use of Vouchers, Rewards, Gift Cards, taxes and/or shipping fees)
Applies to customers who have spent $200 - $399.99 (excluding the use of Vouchers, Rewards, Gift Cards, taxes and/or shipping fees)
Applies to customers who have spent $400 or more (excluding the use of Vouchers, Rewards, Gift Cards, taxes and/or shipping fees)
Please note: When items are returned you may be downgraded as your total spend will degrease. If a downgrade occurs all vouchers associated with the upgrade will be removed.
No, you may sign up FREE online and in-store with or without a purchase. A Club Membership is a free lifetime membership. However, if a customer has been inactive for a given period we may deactivate their member status.
If a return is processed for a full refund or credit, the associated spend will be deducted from your overall member spend. If you drop below the member tier threshold for the class (Bronze, Silver, & Gold) you will be downgraded and all voucher will be removed from your account. Your membership will be upgraded once you redeem your credit or increase your spend.
Only Silver and Gold customers are eligible for free return shipping for online transactions of $60 or more. Online orders cannot be returned in-store.
No card are issued both in-store and online. To activate your membership in-store and online please let a sales associate either your email, membership number or phone number.
Gift cards are not calculated in the total Nett spend of tier upgrade process, so no rewards will be issued or applicable.
Yes, if you have more than one membership club account, please call us on +61 02 9502 6200 or email us at email@example.com