Delivery & Returns

See below for information about the delivery & returns options

Delivery & Shipping


Free Shipping on orders $60+

  • Flat rate fee of $8.95 for all orders under $60
  • Free returns on orders of $99 or more

The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible. There may be times of a large influx of orders that the below shipping timeline can be delayed. The delivery timeframe is within 3-7 working days of the date the order is placed.

We currently ship to all Australian addresses including Regional Areas, PO Boxes, Private Parcel Lockers and Australian Armed Forces addresses. In some cases outlying or regional areas can take up to 7-10 days to deliver, please refer to your local Australia post terms and conditions.

All orders ship via Australia Post e-parcel and require a signature upon arrival, packages will not be left at the residence.

International shipping is not currently available due to license restrictions. For international orders please visit Carters.com or OshKosh.com.

Returns


Return Policy - Online

All items purchased from our online store can be returned for a full refund with 30 days of the receipt of goods.

To simplify our return process, we no longer offer exchanges on items purchased online, we only provide a full refund on the item being returned. All items must be in new and re-sellable condition with all tags included. If the instructions are not followed you could have your return denied.

Once the item(s) or order is received by our team we'll process a full refund within 2-4 days. You can then re-order the correct item or size online as you wish at anytime.

Return Policy - In-store

Change of mind

FULL PRICE PURCHASES: We are happy to exchange, issue a credit note or refund, to the same value purchased as long as the below Terms and Conditions are satisfied:

  • Goods are in original condition, unwashed, unworn and with original tags and packaging;
  • Goods are in a re-saleable condition;
  • Proof of purchase must be provided;
  • Goods are returned within 14 days of purchase

NO REFUNDS ON SALE/PROMOTION ITEMS: We are happy to exchange or issue a credit note for these items as long as the above Terms and Conditions are satisfied.

REFUNDS: All refunds are made to the same method of payment used to purchase the goods and for the same value they were purchased. The refund amount will be deducted from a Club Member spend.

GIFTS: No refunds can be provided for GIFTS. Gifts can be exchanged or issued with a credit note when accompanied with a Gift Exchange Card and/or Gift Receipt.

Incorrect Deliveries

If the item is faulty or different from described by the website - we'll happily provide a full refund and all other shipping or handling costs incurred.