Customer Service

CONTACT US

Carter's | OshKosh B'gosh Australia
Head Office
18 Forrester Street
Kingsgrove, NSW 2208
Web Customer Service
P (02) 9502-6200
websales@oshkosh.com.au
Monday - Friday 9am - 4pm

For online ordering and technical assistance please follow the link below.

SHIPPING

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The Carter's | OshKosh Australia team makes every effort to get your orders to you as soon as possible.

  • Free Return Shipping for orders over $60.
  • $8.95 flat rate shipping for orders of $60 or less.
  • The delivery time-frame is within 3-5 working days of the order date, excluding outlying areas.

International shipping is not currently available due to license restrictions.

For international orders please visit Carters.com

RETURNS / EXCHANGES

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All items purchased from our online store within 30 days of receiving the goods may only be returned for a full refund. We no longer offer exchanges for change of mind or sizing, we only provide a full refund.

Once the item is received by our team we'll process a full refund and ask for you to re-order the correct item online. Free shipping on replacement items will only apply to orders over $60.

We currently only allow online purchases to be returned via mail, NO in-store returns for online purchases will be excepted.

We offer an exchange or credit on all change of mind purchases with 14 days of the purchase. All returns / exchanges must accompany a proof of purchase or receipt. We are not required to provide a refund or replacement for change of mind returns.

No exchanges for sale items for change of mind. If the item is faulty or different from described by staff - we'll happily provide a full refund.

PAYMENT INFO

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We accept major credit cards in all of our stores and online. We also offer Paypal for orders.

We currently use rapid SSL security to protect all of our valued customer and payment information.

GIFTING SERVICES

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Let's wrap it together. Give a great gift in a few easy steps. We leave out the invoice, includes a box and personalised message. Please contact us for more information.